Tuesday, September 7, 2010

My Dearest Overseas Customers :)

Dear Overseas Customers,

We love you and value having you as customers. With that said, we want to make purchasing items from Nicole Katherine Designs as easy as possible. Please consider the following when purchasing from us:

1. You will be responsible for the full cost of shipping and handling to your country of destination. We apologize for the high price and do what we can to minimize these costs. However, it's still pricey and we wish that it wasn't...but we don't have control over shipping costs.

2. We are not responsible for any duties owed to customs when your item is received by your customs port authority. Please be prepared to pay duties. We're looking into other alternatives to make this less of a hassle. Until then, please be prepared for this responsibility.

3. We will not mark your item as a gift or private. We ship too many items to the UK, Europe and Australia on a weekly basis to take this risk.

4. We COULD claim your $200.00 dress as only being $15.00 to avoid paying duties BUT... the insurance will only be for the amount claimed. Meaning, that if it was damaged in transit and all you receive is $15.00 to cover that $200.00 dress, you're SOL. We're not responsible for having your lost or damaged item reproduced at our expense because of an issue caused by the post or courier, and you will not be reimbursed. So think about it before making this request, would you rather pay an additional $20-$40 customs and duties fee or would you rather lose $200.00 in merchandise.

5. Be certain to allow enough time for your purchase to ship and sit in customs. Meaning, please plan ahead before ordering. If you need an item in 4 days, even if we express ship it to your country of origin, chances are that it will sit in customs an additional week. Also, check to see if the item is in stock before ordering. At this point, with the economy and everything, we only keep stock on our most popular items. It is noted beneath the picture if it's in stock. If it doesn't say, we welcome you to ask, but it's most likely not. It will take 2-4 weeks to have your item produced, depending on our current workload (and since we've been consistently busy all year, I can promise you that it will take up to that full 4 weeks to be produced). Why does it take so long? When we receive an order, it goes into our production queue. Please ask ahead of purchasing if you need an item rushed, and we will do our best to make arrangements. Please remember that chances are your item could sit in customs for an additional week after its ETA.

***If you have any other questions please feel free to ask! And thank you for being great customers.

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